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Return & Refund Policy

We want you and your dog to be completely satisfied with your Velora Pet purchase. If you are not happy with your order, we offer a 30-day return policy.

Returns. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unused or only gently tested — with all original components and packaging. To start a return, contact us at moritz.ecom.ger@gmail.com with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues. Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items. For hygiene and safety reasons, we cannot accept returns on items that have been heavily used or soiled. Please get in touch if you have questions about your specific item.

Refunds. Once we have received and inspected your return, we will notify you whether your refund was approved. If approved, you will be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at moritz.ecom.ger@gmail.com.